Some businesses follow very strict operating policies, while others follow philosophies. Which is better? To follow I'll show you a case study how one ruined a customers loyalty at Best Buy.
Showing posts with label best buy. Show all posts
Showing posts with label best buy. Show all posts
Thursday, July 10, 2014
When Policy Overrided Philosophy - a Case study
Some businesses follow very strict operating policies, while others follow philosophies. Which is better? To follow I'll show you a case study how one ruined a customers loyalty at Best Buy.
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