Some businesses follow very strict operating policies, while others follow philosophies. Which is better? To follow I'll show you a case study how one ruined a customers loyalty at Best Buy.
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Thursday, July 10, 2014
When Policy Overrided Philosophy - a Case study
Some businesses follow very strict operating policies, while others follow philosophies. Which is better? To follow I'll show you a case study how one ruined a customers loyalty at Best Buy.
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